Recover Your USPS Online Account
If you forgot your password and locked your USPS online account, there are several ways to unlock it.
Account recovery option:
Wait 24 hours: USPS online accounts automatically unlock after 24 hours. If you remember the current password for your account, you will be able to access normally after unlocking. If you don’t remember your account password, you’ll need to reset it using the “Forgot password” link on the login section of usps.com.
Answer the secret question: Your account can be unlocked by providing correct answers to the secret questions you set up when you created your account. To access it, click the “Forgot Password” link in the login section of usps.com.
Text messages: The Postal Service supports text messaging through the Short Message Service (SMS). To use SMS to recover your account online, you must have a verified mobile device linked to your account. Please refer to the Two-Step Verification section below for information on the mobile device verification process. To access it, click the “Forgot Password” link in the login section of usps.com (this will only work if your account is already set up for SMS retrieval).
Contact help: You can contact USPS Help (https://www.usps.com/help/contact-us.htm) to unlock your account. You must know the answers to your secret questions in order for help to reset your account password. If you don’t know the answers to your secret questions, you’ll need to create a new account.
USPS Short Message Service (SMS) Policy
USPS mail support: The Postal Service sends text messages for related products and services through separate SMS phone numbers, commonly known as “short codes”.
USPS Account Service (short code 34100):
- Opt-in validation token message – this message is generated by the online user when they initiate the mobile phone authentication process.
- Account recovery code message – this message is generated by an online user that initiates the SMS account recovery process.
- Help Message – this is generated when “HELP” is texted to USPS Account Services SMS number 34100 (text and data charges may apply).
- Stop Message – this message is generated when “STOP” is texted to USPS Account Services SMS number 34100 (text and data charges may apply). This will pause all messages from the SMS number from the USPS Account Service.
- Auto-reply message – this is generated when content other than “STOP” or “HELP” is texted to USPS Account Service SMS number 34100 (message and data charges may apply) .
Supported phone numbers: The Postal Service only supports SMS text messaging for domestic phone numbers in the US and Canada. Other international phone numbers are not supported at this time.
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