Self Service Profile Frequently Asked Questions
1) Why do I need a new password?
A) The new password to access online HR self-service applications will make your personal information more secure. You will have to enter your new password to access all online HR self-service applications as of April 28, 2014.
2) What happens if I don’t create a new password?
A) If you don’t create a new password by April 28, 2014, you will not be able to access online HR self-service applications (i.e. LiteBlue, PostalEASE, eOPF, eReassign, and eIDEAS).
3) Where do I go to create my new password?
A) A new website has been built for you to create and manage your new password. It’s called “Self-Service Profile” or SSP for short. You can find the website at ssp.usps.gov. There is also a link on the LiteBlue page to the SSP website. It is located at the end of the “Here’s how you log on:” section and says “click here”.
4) What is the Self-Service Profile (SSP)?
A) Self-Service Profile, or SSP, is a secure application that allows USPS employees to manage how they log in to: LiteBlue, PostalEASE, eReassign, eIDEAS and eOPF.
5) What happens if I do not click on the verification link and complete the setup of my new password within 72 hours?
A) Simply log back into the SSP application, ssp.usps.gov. Go to the “Manage Email” tab and follow instructions to setup your email information again. Remember, you must click on that verification link, within 72 hours, to complete the setup. Without confirming your Email no emails can be sent to the address you entered.
6) What do I do if I did not receive a letter with my temporary password?
A) By April 28, 2014, you should have received a letter at your mailing address of record with a temporary password. However, if you did not receive a letter with your temporary password, you can either:
A. Go to ssp.usps.gov and click on “Forgot Password?,” and follow the prompts on the returned screen to create your new password. Note: You must know your Personal Identification Number (PIN) If you provide an email address, a verification link will be sent to that email address. You must click on that verification link, within 72 hours, to complete the setup of your new password.
B. If your attempts to reset your password are still unsuccessful, contact the HR Shared Services Center (HRSSC) at 1-877-477-3273, option 5 or TDD/TTY – 866-260- 7507 for a new temporary password. The HRSSC will give you a temporary password. You must establish your SSP profile to create a permanent password that can be used on the HR Self Service applications
7) Will I receive confirmation when I make changes to my SSP Profile?
A) Yes. If you provide an email address in your SSP Profile (either a USPS email address or personal email address), you will receive confirmation of any changes to your SSP Profile by email to that email address. If you do not provide an email address in your SSP Profile, you will receive confirmation of any changes at your address of record by First-Class Mail.
8) Why was I asked to give an email address when setting up my SSP Profile?
A) Your email address will allow you to more easily manage your password and enable immediate password resets. Your email address will also be used to notify you of changes that you make to your profile, such as password resets, changes to your security questions, 4-digit USPS PIN resets, changes to your email address, and confirmation when there are changes to your SSP Profile. However, as previously stated, you do not have to enter an email address on the SSP website.
9) What happens if I don’t enter an email address?
A) If you do not supply an email address in your SSP Profile, all communications from SSP will be sent to your address of record by First-Class Mail. For example, if you need to reset your password, a temporary password will be mailed to your address of record if you did not provide an email address.
10) What if I forget my SSP password?
A) If you forget your SSP password, you can reset your password by going to ssp.usps.gov. Click on the “Enter SSP” button. The “Self-Service Profile Login” screen will display. Click on the “Forgot Password?” link and the application will lead you through the steps to establish or reset your password. Note: You must know your Personal Identification
Number (PIN).
11) Why was I denied access to my SSP Profile?
A) If you make 6 failed attempts to enter your password you will be locked out of the SSP application for 15 minutes. Try to log on later with your correct EIN and SSP password.
12) When do I use my SSP password?
A) The SSP password is used along with your EIN to access LiteBlue, PostalEASE, eReassign, eIDEAS and eOPF.
13) Can my SSP password be the same as my ACE password?
Your SSP password can be anything that you want, as long as it follows the rules provided to ensure a strong password is created.
Note: SSP passwords and ACE passwords are independent from each other.
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